🔁 Refund & Returns
We want you to love what you ordered. If you don’t, we’ll make it right.
At VeraLotus, your satisfaction is our priority. If something isn’t quite right, you can request a refund within 30 days of delivery.
✅ Eligibility for Return
To be eligible for a return:
Items must be unused and in original condition
Must be returned in original packaging
Proof of purchase (order number or receipt) is required
Returns must be initiated within 30 days of receiving your item.
💸 Refunds
Once we receive and inspect your item:
Approved refunds will be processed to your original payment method within 5–10 business days
Shipping fees (if any) are non-refundable unless the return is due to our error
🚚 Return Shipping
If the return is due to a defect or fulfillment mistake on our end, we’ll cover the return shipping.
For other reasons (e.g. change of mind), customers are responsible for return shipping costs.
We recommend using a tracked shipping method to ensure safe return.
❌ Non-Refundable Items
Final Clearance items
Used or damaged products (unless defective)
📩 How to Start a Return or Exchange
Email us at support@veralotus.com with:
Your full name and order number
The item(s) you’d like to be refunded
A brief reason for the refund (optional but helpful)
Our support team will reply within 1 business day with next steps.
We’re here to make refunds as simple as possible.
Thank you for shopping with VeraLotus.